Get In Touch

Contact Us

We're here to help. Whether you have a question about pricing, setup, or anything else — reach out and we'll get back to you within 24 hours.

✉️

Email Support

For all enquiries, billing, and technical support

support@barbsyncc.com

Send Email

🌐

Website

Visit our homepage to learn more about BarbSyncc

www.barbsyncc.com

Visit Site

Response Times

General enquiriesWithin 24 hours

Billing & paymentsWithin 24 hours

Technical supportWithin 12 hours

Refund requestsWithin 2 business days

Setup assistanceWithin 24 hours

Common Questions

How do I set up BarbSyncc?

After signing up, our 5-step setup wizard guides you through everything — shop details, photos, services, and WhatsApp connection. Most barbers complete setup in under 10 minutes.

How do I cancel my subscription?

You can cancel anytime from your dashboard Settings page. Your account stays active until the end of your current billing period.

Do customers need the WhatsApp app?

For WhatsApp reminders, yes. For customers without WhatsApp, BarbSyncc also sends SMS (via Twilio) and email reminders so you never miss anyone.

Can I change my shop location?

Yes, contact us at support@barbsyncc.com and we'll help you update your territory. Note that territory exclusivity is subject to availability at the new location.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express) through our secure payment provider Dodo Payments. Payments are in USD.